Terms of Service

By accessing and using our services, you agree to abide by the following Terms of Services. We encourage you to carefully consider and review these terms. If there is anything you do not agree with, please do not hesitate to contact us.

Overview of Terms of Service

Welcome to Cenozic! Our Terms of Service page outlines the key terms and conditions that govern your use of our services. By engaging with Cenozic, you agree to adhere to these terms, ensuring a clear and mutually beneficial relationship. We encourage you to read through the full Terms of Service to understand your rights and obligations as a client.

These terms cover a wide range of topics, including the scope of services we provide, payment terms, intellectual property rights, confidentiality, and the procedures for handling any disputes. Our goal is to deliver high-quality services while maintaining transparency and fairness in all our dealings.

We also explain the processes for terminating the agreement, what happens in case of a breach of contract, and how we protect your data. The Terms of Service are designed to protect both your interests and ours, ensuring that all projects run smoothly and efficiently.

Should you have any questions or require further clarification, our team is always here to assist you. Your satisfaction and trust are our top priorities, and we’re committed to making your experience with Cenozic a positive one.

1. Acceptance of Terms

By engaging in our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Services. These terms govern your use of Cenozic’s services and form a legally binding agreement between you and Cenozic. You must review these terms regularly, as they may be updated periodically. Your continued use of our services following any changes signifies your acceptance of those changes. If you do not agree to any updated terms, you must discontinue using our services immediately.

2. Services Provided

Cenozic offers a comprehensive range of technology services, including but not limited to custom software development, web and mobile app development, CMS solutions, eCommerce development, MVP development, and DevOps services. The exact scope of services for your project will be outlined in a separate service agreement tailored to meet your specific needs. Cenozic is committed to delivering high-quality solutions that align with your business objectives, and our team works diligently to ensure that all deliverables meet the agreed-upon standards and timelines.

3. Payment Terms

• 3.1 Payment Schedule: Payments for services rendered are due according to the payment schedule specified in your service agreement. Typically, payments may be divided into milestones, with a percentage of the total project cost due upon completion of each phase. It is crucial to adhere to this payment schedule to avoid any interruptions in service or delays in project delivery. Cenozic reserves the right to pause work on the project if payments are not received on time.
• 3.2 Late Payments: In the event of late payments, Cenozic reserves the right to charge interest on the overdue amount at a rate specified in your service agreement. This interest will continue to accrue until the full payment is received. Additionally, consistent delays in payment may result in the suspension of services or even termination of the agreement. It’s in both parties’ best interest to ensure payments are made promptly to maintain a smooth and uninterrupted workflow.
• 3.3 Refund Policy: Refunds, if applicable, will be governed by the specific terms outlined in your service agreement. Typically, refunds are only provided in situations where Cenozic fails to deliver the agreed-upon services due to unforeseen circumstances. It is important to note that refunds are generally processed at Cenozic’s discretion, and partial refunds may be issued depending on the progress of the project.

4. No Response Situation

Effective communication is critical for the success of any project. If the client fails to provide necessary feedback, approvals, or other required communication within the timeframe specified in the service agreement, Cenozic may be forced to extend the project timeline or temporarily halt the project. In cases where there is no response from the client for a period exceeding 30 days, Cenozic reserves the right to terminate the agreement. In such cases, any payments made up to that point will be retained by Cenozic as compensation for work completed.

5. Agreement and Termination

• 5.1 Agreement Duration: The agreement between Cenozic and the client is effective from the date of acceptance and remains in effect until the completion of the services or until terminated by either party. The duration of the agreement will be specified in the service agreement and may vary depending on the complexity and scope of the project.
• 5.2 Termination by Cenozic: Cenozic reserves the right to terminate the agreement at any time, with or without cause, by providing written notice to the client. Reasons for termination may include, but are not limited to, non-payment, breach of terms, or engagement in illegal activities. Upon termination, Cenozic will cease all work on the project and may withhold any deliverables until outstanding payments are settled.
• 5.3 Termination by Client:  The client has the right to terminate the agreement by providing written notice to Cenozic within 2 weeks of the commencement of the project. No termination will be considered after 2 weeks, and no refund will be issued. Upon termination, the client will be responsible for payment of all services rendered up to the date of termination. Cenozic will provide the client with any completed deliverables up to that point, but may retain ownership of any incomplete work or intellectual property.
• 5.4 Consequences of Termination: Following the termination of the agreement, all services will be halted, and Cenozic will provide the client with any completed deliverables. However, Cenozic reserves the right to retain or destroy any data related to the project unless otherwise required by law. Any ongoing obligations, such as confidentiality or intellectual property rights, will remain in effect even after termination.

6. Intellectual Property Rights

All intellectual property created by Cenozic during the project, including software, designs, and documentation, remains the exclusive property of Cenozic unless otherwise agreed upon in writing. The client is granted a limited, non-exclusive license to use the deliverables as per the terms of the agreement. This license does not grant the client any rights to modify, distribute, or resell the deliverables without prior written consent from Cenozic. Any unauthorized use of Cenozic’s intellectual property will be considered a breach of the agreement and may result in legal action.

7. Confidentiality

Both Cenozic and the client agree to maintain the confidentiality of any proprietary or sensitive information shared during the project, as outlined in the Non-Disclosure Agreement (NDA). This includes, but is not limited to, trade secrets, business strategies, and client data. Cenozic will take all necessary precautions to protect the client’s confidential information and will not disclose it to any third parties without the client’s consent. The obligation of confidentiality extends beyond the termination of the agreement and remains in effect for a period of five years after the completion of the project.

8. Limitation of Liability

Cenozic shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, including, but not limited to, loss of profits, data, or business opportunities. Our total liability for any claims related to the services provided shall not exceed the amount paid by the client for the specific service in question. This limitation of liability applies regardless of the cause of action, whether in contract, tort, or otherwise, and is intended to protect Cenozic from excessive legal exposure.

9. Force Majeure

Cenozic will not be held responsible for any delays or failures in performance due to circumstances beyond our control, such as natural disasters, wars, labor disputes, or government actions. In the event of a force majeure, Cenozic will make reasonable efforts to notify the client and resume work as soon as possible. However, if the force majeure event continues for an extended period, either party may terminate the agreement without penalty, and Cenozic will be entitled to payment for any work completed up to the date of termination.

10. Dispute Resolution

Any disputes arising out of or in connection with these Terms of Services shall be resolved through amicable negotiation between the parties. If a resolution cannot be reached, the dispute shall be submitted to arbitration or the courts of Gurugram(Haryana), India, as per the specific terms of the agreement. Both parties agree to engage in good-faith negotiations to resolve any issues before resorting to legal action. This dispute resolution clause is intended to provide a fair and efficient process for resolving conflicts while minimizing the need for costly litigation.

11. Governing Law

These Terms of Services shall be governed by and construed in accordance with the laws of India. Any legal action or proceeding related to the services provided shall be brought in the courts of Delhi, India. Both parties agree to submit to the jurisdiction of these courts and waive any objections to the venue or jurisdiction. This governing law clause ensures that all disputes are handled consistently and predictably, providing clarity and stability for both Cenozic and the client.

12. Contact Information

If you have any questions regarding these Terms of Services, or if you need to contact Cenozic for any reason, please use the following information:

Cenozic
Email: sales@cenozic.com
Website: https://cenozic.com

Cenozic is committed to providing excellent customer service, and we encourage you to reach out to us with any questions or concerns.